Our commitment to deliver the best and most comprehensive patient care available to your horse is coupled with an administrative staff available to assist you with proper planning and prompt payment of your veterinary services.
It is our policy that payment is due in full at or near the time services are rendered and invoiced. Payment can be made with cash, check, Visa, Mastercard, Discover, American Express, PayPal or CareCredit. TEVA DOES NOT provide in-house financing or monthly billing.
We believe that effective communication of fees and payment policy is vital to maintaining a good working relationship. We encourage clients to ask for an estimate of the costs of all veterinary services that may be involved in the care of a horse prior to or at the time of the appointment. Payment is expected at or near the time of service.
Services can only be authorized by the owner and/or lessee of the horse(s) or an authorized agent (via written authorization on Client Information Form or via email). Clients must have filled out a Client Information Form online, prior to or at the appointment before we can service the patient. If leaving town, clients are asked to email us travel dates and who is authorized to make decisions in the event of an emergency. NOTE: Boarding agreements usually authorize farm/barn managers or trainers to make medical and financial decisions on your behalf. We recommend all clients fully understand their boarding agreements.
All invoices are due and payable upon receipt regardless of the status of any insurance claim(s). Insurance claims are the horse owner’s responsibility to file. TEVA will complete and return insurance exams and claim forms as quickly as possible upon request (often for a fee). It is customary for the client to pay TEVA the full balance immediately rather than after receipt of insurance reimbursement.
Special circumstances such as leases or temporary changes in financial responsibility for veterinary care require special arrangements with our office. Please contact us at 703.505.2320 to make such financial arrangements before a lease or billing change is scheduled to begin. To maintain the legality of medical records, we cannot make retroactive changes to financial responsibility.
When unexpected illness strikes a pet, unexpected expense strikes as well. We understand this and urge clients to apply for CareCredit to help ease any potential financial burden. CareCredit offers interest-free credit options. Please apply online at www.CareCredit.com.
Clients who choose to have horse’s medication prescriptions fulfilled elsewhere will be charged $15 for transmitting prescriptions to third party vendors. Clients are welcome to request and pick up written prescriptions from the TEVA office at no charge.
In the event that an account becomes past due, we charge a monthly service fee of $5.00 minimum or 2% of the outstanding balance for balances older than 30 days. At 60 days past due, clients are subject to collections and/or legal proceedings. It is the client’s responsibility to pay the outstanding balance, late fees and interest charges, including attorneys’ fees and court costs. Returned checks incur a $50 service charge added to the outstanding balance. We are unable to provide services whether routine or emergency to clients with an outstanding balance of more than 90 days.
TEVA occasionally uses compounded medications when FDA-approved formulations (example: liquid vs. pill) or ingredients have limited availability or become unavailable. Compounded medications have not undergone FDA testing to prove efficacy. By giving us permission to treat your horse, you've agreed and understand this and also give permission to dispense and/or prescribe compounded medications to your horse.
Throughout the course of providing medical care for your horse, TEVA veterinarians and staff may take or be provided with photographs of your horse for purposes of care management. In the course of business, it is common practice to use such photographs for educational seminars, social media and website articles, and training purposes. As a TEVA client, you authorize us to use animal-only images, while retaining anonymity, for educational purposes without further consent.
Total Equine Veterinary Associates reserves the right to change payment terms, pricing, and/or other policies any time without prior notice.
"Thanks to Doctor Sallie, who was out at my place this morning at 6am, just 30 minutes after I called TEVA with a suspected case of colic. She helped us treat the mare quickly before things could get worse, and explained everything along the way. Amazing service and much appreciated!" -EC
FOR EQUINE EMERGENCY SERVICES
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
15660 Avebury Manor Pl, Leesburg, VA 20176
© 2019 Total Equine Veterinary Associates, P.C. All Rights Reserved.