Here is what to expect when you contact TEVA.
Who answers the phones?
We do! We do not use an automated, complicated phone system. If the phone is busy, we are on the line, please leave a voicemail and we will return your call shortly. If you email, we will respond soon. You can also contact us online by clicking here.
What are TEVA’s appointment guidelines?
We offer multiple ways to book your next appoint! You can call, text, or email us and we will then coordinate a day and time with you.
TEVA tries to respond to all requests immediately, but if that is not possible, we will respond to your request very soon. If you have a more urgent need or would like a timely response, please call us on our main office line: 703.505.2320. Most texts, emails, and Facebook messages are seen within a day, but we ask that you call us with urgent needs.
Saturday or evening appointments are usually available.
In ALL instances, we will accommodate your schedule, however, please note that in the Spring (March-June), we strive to keep some of the daily schedule open for emergencies and urgent cases, which could mean that it could be up to 2 weeks for routine, vaccine-related appointments.
Please confirm your horse’s location EVERY appointment. Horses move locations. Sometimes we are the last to learn, or it was said in passing and didn’t stick. Our doctors may not remember where your horse is located by name only.
Provide a good phone number for the day of the appointment.
Being on-time is very important to us. We will usually call if we are either 15 minutes ahead of, or behind schedule. If we are more than 15 minutes late, and you have not heard from us, call or text us. We respect your time and don’t intend for you to wait!
Please bring your horse to the barn and have them ready for your appointment before we arrive. If we are there for injections (neck or joints), please groom/clean/wash the area. We cannot inject through a muddy neck or joint.
How do you pay for services?
Our first concern is the well-being of your horse and you. This doesn’t mean that you don’t have to pay, but we are understanding. You will hear us request a credit card ahead of services as our policy is payment due at the time of service, or very shortly after. We do not bill monthly and expect payment long before 30 days. Payment plans and options are available but require your contacting us ahead of time.
How does TEVA handle emergencies?
During regular working hours, M-F, 9am-5pm, our office staff will answer and direct the veterinarian to either call or come immediately. After hours and weekends, you will be directed to call our answering service and where you will speak to a person who will contact an on-call veterinarian about your need. In the rare instance that a TEVA veterinarian is unavailable, TEVA shares emergency duty with 3 other local equine veterinarians. We have trust and confidence that they will attend to your horse’s needs in a thorough, professional manner.
How can I refill a prescription?
It’s easy: call, email or text your request to us. Within 48-72 hours, we will have the medication ready and coordinate a delivery with you. There are times when we are able to drop-off the medication at your farm or at Blue Ridge Veterinary Associates in Purcellville. Other times we ask you come to our office. The drop-off location is often dictated by the urgency, where you live, and routes that our team is driving in the next few days. Please try to give us several days notice as you are nearing the end of your medication- this will work best for both of us.
Does TEVA like feedback?
YES! Call, text, or email your thoughts or concerns. We want to hear from you regardless of the issue– billing, emergency process, appointments, patient care, medications, refills, client care.
How can I start TEVA services?
Call us today, tell us about your horse, and let’s take this journey together!